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Returns & Exchanges

Returns & Exchanges

What items can you return?

You can only return clothes and no other items like CDs.

What is your return policy?

You have 7 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by the original packaging, i.e. lingerie bags and poly bags. All swimwear and intimates must be returned with sanitary strips in place.
Any item(s) marked sale are not eligible for refunds or exchange.

What if my return is past the 7 days?

Any returns postmarked more than 7 days from the delivery date are ineligible for return.

What if I need to exchange for a different size or color?

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

When will I get my refund?

Once we receive your return, please allow 3-14 business days for your return to be fully processed. Once your return has been processed, please allow additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.

How do I return outside of the U.S.?

We currently do not offer pre-paid shipping labels, you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

How to send back:

1. Add all unwanted item(s) to box.
2. Stick the shipping label on box.
3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).
4. Include a packing list so we can ensure fastest processing time possible.
5. Send us the return package using the carrier of your choice.

Please send your return to:

Willi Doehring
F.-J.-Remlingerstraße 33
88486 Kirchberg a.d. Iller
Germany

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

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